Editor’s note: This post, which first appeared on April 18, 2018, was removed and then reposted because of a technical issue. Update on July 26, 2023, with a CNN news story link.
Q: Technology and social movements may help address profiling issues in the consumer marketplace, which you noted. Recently, a cell phone video went viral after the controversial arrest and jailing of two minority men sitting at a Philadelphia Starbucks. They were later released without charge. What do you think about this incident and how else might technology put an end to such incidents?
A: Loitering is often defined in vague terms in many jurisdictions. Black’s Law Dictionary is one example that underscores the issue.
The men were sitting quietly for 15 minutes, according to witnesses. But the manager called the police two minutes after the men entered the coffeeshop., according to GMA’s Robin Roberts.
The Starbucks worker’s exchange with the men, before calling the police (Nestel), suggests anger is evident. Details in The Washington Post provide further clues as to why the situation escalated.
Some might argue that the call to police was racial bias and also a power play.
The men were later released from jail because Starbucks declined to press charges. One wonders what charges would have been applied in this case.
Store owners concerned with customers who sit for long periods without buying (CNN), management should consider posting at every table a courteous, humorous, and effective policy guideline enforced equally for all people.
Cell phone technology and social media captured and exposed the incident. But Virtual Reality may be an effective tool to educate those who never experience racial bias.
References
CNN.com/July 23, 2023
https://www.cnn.com/2023/06/14/business/starbucks-manager-racial-discrimination/index.html
ABC7News
M.L. Nestel
Handcuffing of 2 Black men in a Starbucks
called repressible outcome by CEO
http://abc7.com/handcuffing-of-2-black-men-in-a-starbucks-called-reprehensible-outcome-by-ceo/3344516/
ABC7News.com
Comedian, CNN commentator
W. Kamau Bell recalls
being kicked out of a coffee shop
http://abc7news.com/comedian-w-kamau-bell-recalls-being-kicked-out-of-coffee-shop/3351799/
The Washington Post.com
Starbucks to close 8,000 Starbucks
for racial bias education
https://www.washingtonpost.com/news/business/wp/2018/04/17/starbucks-to-close-8000-stores-for-racial-bias-education-on-may-29-after-arrest-of-two-black-men/?utm_term=.5dbd2adbacfc
money.cnn.com…GMA interview
http://money.cnn.com/2018/04/19/news/companies/starbucks-arrests-philadelphia/index.html
NPR.org.
The men arrested in Philadelphia
Coffeeshop speak out
https://www.npr.org/sections/thetwo-way/2018/04/19/603917872/they-can-t-be-here-for-us-men-arrested-at-philadelphia-starbucks-speak-out
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